Frequently Asked Questions

  1. How do I place an order?

Placing an order with Great Garden Extra is simple and convenient. Browse our collection, choose your desired products, and add them to your cart. Proceed to the checkout, where you can review your order and complete the purchase securely.

  1. What are the available finishes for timber products?

Our timber products are available in two attractive finishes: pressure-treated light green and rustic brown. Choose the finish that suits your style and complements your outdoor space.

  1. Is there a warranty on your products?

Yes, we stand by the quality of our products. Great Garden Extra offers a standard warranty on all our timber garden products. Please refer to our Warranty Policy for detailed information.

  1. Do you offer free delivery?

Yes, we provide free mainland UK delivery on all our products, ensuring a seamless shopping experience without any additional costs.

  1. How long does delivery take?

Our standard delivery time is typically within 7-14 business days from the date of order placement. However, delivery times may vary based on your location and the specific product you order.

  1. Are assembly instructions included?

Yes, all our timber products are supplied with comprehensive assembly instructions and the necessary fixings, making self-assembly a straightforward and enjoyable process.

  1. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service team at as soon as possible. We'll do our best to accommodate your request.

  1. Do you accept returns?

Yes, we accept returns within 30 days of the delivery date, provided the product is in its original condition and packaging. Please review our Returns Policy for detailed instructions on initiating a return.

  1. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email. Use this number to track the progress of your delivery.

  1. How can I contact customer support?
  • For any inquiries, assistance, or concerns, feel free to reach out to us at Our dedicated customer support team is here to help you.